Shipping policy
Thank you for shopping with How To Be Green, LLC. Please review the following information before placing your order.
Shipping Area
We currently ship to addresses within the contiguous United States only.
At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
Shipping Rates
Standard shipping is $14.95.
Orders totaling $300 or more qualify for free standard shipping.
Processing and Delivery Times
Many of our products ship directly from the manufacturer. Orders are generally prepared for shipment within approximately 3–4 business days.
Please allow up to approximately 10 business days from the order date for processing and delivery. This is an estimate and is not a guaranteed delivery date.
Business days are Monday through Friday and do not include weekends or holidays.
Shipping Carriers
Orders may be shipped through:
- FedEx Home Delivery
- UPS Ground
- USPS
The carrier used may depend on the product, manufacturer, package size, and delivery destination. Customers cannot always select a specific carrier.
Orders Shipped in Multiple Packages
Products may ship directly from different manufacturers or fulfillment locations. If your order contains multiple products, they may arrive in separate packages or on different days. Separate shipments do not result in additional standard shipping charges beyond the amount shown at checkout.
Shipping Delays
Delivery may take longer because of carrier delays, severe weather, holidays, supply disruptions, or other circumstances outside the control of How To Be Green, LLC.
Please allow the full estimated delivery period before contacting us about a delayed order.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order. Contact us as soon as possible if you discover an error. We cannot guarantee that an address can be changed after an order has been submitted or sent to the manufacturer.
How To Be Green, LLC is not responsible for delays, failed deliveries, or additional shipping costs caused by an incomplete or incorrect address provided by the customer.
Damaged Shipments
If your order arrives damaged, contact How To Be Green, LLC immediately at 615-300-4434.
Keep the damaged product, original shipping box, shipping label, and all packaging materials. The shipping carrier may require these materials to inspect the shipment and process a damage claim.
If the shipping box or packaging materials are discarded before an inspection can be completed, you may waive your ability to file a shipping damage claim.
We also recommend photographing the damaged product, box, packaging, and shipping label as soon as the shipment is received.
Returns and Shipping Charges
Customers must receive return authorization before sending a product back.
Return shipping charges are the customer’s responsibility, and original shipping costs are non-refundable. If an order qualified for free shipping, the actual cost paid to ship the original order will be deducted from the approved refund.
Please review our Refund and Return Policy for complete return requirements.
Contact Us
If you have questions about an order or shipment, contact:
How To Be Green, LLC
P.O. Box 192
Arrington, TN 37014
debby@howtobgreen.org
615-300-4434
Customer service hours are Monday through Friday, 9:00 AM–4:00 PM Central Time. We are closed Saturday and Sunday.